Terms and conditions

Definitions:

In these “terms” GlassOffices4U is referred to as “we”, “us” and “our”. “You”, “your” and “they” is referring to the person, firm or company buying services from us. “Services” is referring to the goods and/or services we provide to you as a customer. Our working hours are 09:00 to 17:00 Monday to Friday and are referred to as “in-hours” works. A “buyer” is defined as the person, firm or company buying any glazing materials and/or services from us.

1 Quotations

1.1 All quotations we provide to you are valid for a period of 30 days.
1.2 All prices/quotations are subject to VAT and this will be clearly stated on our written quotation sent to you.
1.3 Prices can vary after the 30 days quotation period.
1.4 Our on-line instant office calculator is a guide priced based upon standard products, reasonably good dimensions given and good site conditions. If any of these are to change, it will be reflected accordingly in our written quotation.
1.5 We reserve the right to revoke any quotation sent to you at any point in writing prior to receiving a deposit payment made by you.
1.6 All quotations are a fixed price for works described.
1.7 Any additional works not included in the quotation will be subject to an uplift in costs from us and an additional quotation will be supplied by us prior to these additional works being carried out.
1.8 A minimum of five working days’ notice is needed to book quoted work in otherwise we cannot guarantee start dates that you may request.
1.9 Quotations are based on all works running continuously in-hours. Out of sequence work, delays or changes may incur additional costs by us to supplement the labour costs.

2 Payments

2.1 All payments are to be in British Pounds Sterling and funds paid directly into our bank account via electronic bank transfer.
2.2 A non-refundable “stage 1 payment” survey deposit of £150.00 plus VAT is required from you to book one of our surveyors to attend your premises and complete a full glass/doors survey.
2.3 The “survey deposit” will be deducted from the net total job price for your new glass office installation.
2.4 You are required to pay the “stage 2 payment” which is 80% of the total quoted price including VAT to us to proceed with the manufacture/install of your glass partition. This will enable us to order the glass panels, ironmongery and prepare aluminium for your office. Materials will not be ordered until this payment is made.
2.5 You will need to pay the remaining balance of the total quoted job price including VAT to us via bank transfer in full within seven days after we have completed your glass partition.
2.6 You have the right to cancel your order at any point up to the stage 2 payment being made.
2.7 Due to every panel of glass being “made to measure” for your specific office, we cannot cancel any orders after taking the stage 2 payment. If you have no other option but to cancel your order after the stage 2 payment has been made, we cannot offer any refund of payments made to us including VAT as we will need to cover all materials/admin costs.
2.8 We have a minimum order value currently set at £1,750.00 plus VAT for any glass partition/door project although the online calculator can show glass partition/door prices below this minimum value due to software programming.
2.9 We cannot accept any request from you to sign up to or download any payment/invoice software or scheme/services in order to receive your payments.
2.10 We are not able to take any cash payments for works and no cash payments are allowed to be paid directly to the installation team.

3 Surveys

3.1 A non-refundable survey deposit payment is required from you of £150.00 in order to book one of our surveyors to attend your premises to complete a full glass/doors survey.
3.2 You have the right to cancel the survey by either phone call or email to us no less than 48 hours prior to the survey date/time without losing your survey deposit payment.
3.3 If a survey has been cancelled by you less than one full working day prior to the survey date/time or if there is no access to your property on the day of survey, you will unfortunately forfeit the survey deposit payment of £150.00 and you will incur an additional survey deposit charge which you will need to pay in full in order to book one of our surveyors for another visit.
3.4 We reserve the right to cancel/amend survey date/times at any time due to unforeseen circumstances such as but not limited to staff illness, severe traffic delays etc.
3.5 We aim to arrive for surveys as close as feasibly possible to the allocated time stated/requested although we may need 90 minutes either side of this time.
3.6 Your dimensions supplied via the instant calculator on our website will never be used and you will not be liable for any glass/door mistakes.
3.7 You will have the opportunity to change specifications before the stage 2 payment is made although this is likely to change the total project price which will be confirmed by us via email. Glass panels will be ordered straight after the stage 2 payment is made and you will no longer be able to change the sizes.
3.8 You will have the opportunity to change the layout up to any point prior to the stage 2 payment being paid. Alterations can be made after this point but will incur additional costs for glass panels that have already been ordered. We will be able to provide you with a written quotation before any changes are made.
3.9 We have assumed that you would inform us of any knowledge of asbestos in any part of your premises prior to acceptance (stage 2 payment) of works. We need sight of any asbestos register in order that the appropriate Risk Assessments can be carried out.
3.10 Any special notches required in glass panels for electrical cable trunking, bulkhead etc will be noted in our survey and charged at £70.00 per notch.

4 Installation

4.1 All working areas are expected to be clear of furniture before our installation team arrives.
4.2 Any new walls or ceilings being built must be completed before our installation team arrives.
4.3 Any obstructions such as lights, sockets, grills, radiators etc must be removed/re-located before our works start unless we have agreed to notch around.
4.4 Any aborted days due to us attending your premises and the areas are not ready to receive our glazed partitions, will incur additional costs for the allocated labour for that aborted day.
4.5 A suitable space will be needed close by the new office space where our installation team can set up an electronic mitre saw. 240v power supply will be required.
4.6 Adequate heating, lighting and power supplies are to be provided by you.
4.7 Hoisting of materials have been allowed for in the online calculator via a goods lift, if hoisting via stair case is required we will identify this on the survey and we will provide a quotation for these works.
4.8 We will protect floors/furniture where deemed necessary with lightweight protection to prevent light dust marks etc.
4.9 Adequate protection for fragile floors such as ceramic tiles etc must be supplied for us if glass trolleys are to travel through these areas. We cannot be liable for any damage to flooring as there may already be faults in the flooring.
4.10 Any additional structural support for ‘top hung’ sliding doors must be provided/installed for us and for the recommended door weight.
4.11 Our installation teams normal working hours are 08:00 to 17:00, if these hours are not suitable for any reason you must contact our office either by phone call or email before the stage 1 payment is made.
4.12 We will only send fully trained/competent installers that we use on a regular basis and are completely familiarised with all our glazing systems/door sets.
4.13 Generic site Risk Assessments and Method Statements (RAMS) are available upon request.
4.14 We cannot take responsibility for any damage caused to finished tiled or concrete flooring when cutting out for floor springs as there could be existing faults such as hairline cracks etc.
4.15 No allowance has been made by us for decorative finishing silicone to tracks/frames that are being installed.
4.16 No allowances have been made by us for making good of any walls/ceilings where you have removed/re-located any obstructions.
4.17 Our installation team will protect the cutting area then clean all working areas after the job is complete leaving it as we found it.
4.18 You will be required to sign our simple customer “sign-off” sheet when works are complete, confirming that all glass panels/doors/ironmongery have been installed and there is nothing outstanding. If no one has authority on the day to sign-off works, we will leave a hard copy of the customer sign-off form that must be filled out by you and emailed back to us within 48 hours or acceptance of works will be assumed.

5 Quality

5.1 All installation works provided by us will be built to a satisfactory quality within the meaning of the ‘Sale of Goods Act 1979’.
5.2 We guarantee our products from any defects and we will replace any defected parts free of charge but must be notified of any defects by you immediately after delivery.
5.3 We ask that you contact us as soon as possible and within seven days if you are unhappy with the quality of our installation.
5.4 We reserve the right to put right any of our works deemed unsatisfactory in the snagging process in the days after completion and require a reasonable amount of time/days to carry out these works. If not given this opportunity to put unsatisfactory work right, we cannot accept any financial liability.
5.5 To establish any defects or imperfections in toughened or laminated glass, inspections must be as stipulated in the Glass & Glazing Federation (GGF) Guidelines for internal glazed partitions 2014. This inspection must be no less than 3 metres away and viewed at 90 degrees.

6 Guarantees

6.1 We will guarantee our products supplied by us for a period of twelve months. This covers any failures/defects in materials and any items deemed as an unsatisfactory installation.
6.2 We will not give a guarantee on any products that covers failures/defects that have been installed by us but have been adapted in any way by others.
6.3 We guarantee the paint on our powder coated products for a period of 10 years*. Damage to or deterioration of the coating system arising from causes beyond our control such as but not limited to mechanical damage, fire damage, malicious damage, pollution and abnormal weather conditions or where failure is associated with prolonged exposure of the coating to temperatures in excess of 100 degrees centigrade or to acid or other hazardous sources which are known or believed to be damaging to powder coatings.

7 Force Majeure

7.1 If either party is delayed or prevented in the performance of any of its obligations by an event, circumstance or cause beyond its reasonable control which, by its nature, could not have been foreseen or, if foreseeable, was unavoidable, (including war or other armed conflict, terrorism, riot, civil commotion, interference by civil or military authorities, national or international emergency or calamity, strikes, lock-outs or other industrial disputes, (whether involving its own workforce or any third party’s), failure of energy supply, disruption to transport, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of buildings or other structures, fires, floods, storms, earthquakes, natural disasters, extreme adverse weather conditions, other acts of God, loss at sea, epidemics or similar events and default of suppliers or sub- contractors caused by any such event, that party shall not be liable for such delay or non-performance and the time for performance of the affected obligation shall be extended by such period as is reasonable to enable that party, using all reasonable endeavours, to perform that obligation.

8 Legal

8.1 All intellectual property of ours such as trademarks, trade names, patents, registered designs, images and samples of products remain the property of Glass Offices 4U Limited.
8.2 You agree to respect the intellectual property rights of ours and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within either our websites, emails or paper copies distributed.
8.3 Any waiver by us of any breach or default of these terms shall not be construed as a continued waiver of that breach nor as a waiver of any subsequent breach of the same or any other provision.
8.4 We accept no responsibility, whether by reason of breach of contract, duty or in tort otherwise, for loss or damage to free issue materials or components supplied to it. Such materials or components are not insured by us and you should therefore arrange adequate insurance cover.
8.5 All goods delivered/installed by us remain the property of Glass Offices 4U Limited until full payment is made. We reserve the right to enter your property to recover materials if full payment has not been made to us within the stipulated timescale.
8.6 We reserve the right to use pictures of our products installed in your property for marketing whether taken by a member of our team or supplied by you.

* According to BS EN 12206-1:2004 Paints and varnishes – coating of Aluminium and aluminium alloys. 4.5.2 Surface Appearance – reads When the coating on the significant surfaces is illuminated and examined at an oblique angle with normal or corrected vision, no blisters, craters, pinholes or scratches shall be visible from a distance of 3m (products for inside use) or 5m (products for outside use).

Glass Offices 4U, 9 Millside Industrial Estate, Bishops Stortford, Hertfordshire CM23 3DP, Tel: 0800 009 6689
Email: [email protected] Website: www.glassoffices4u.com Company No: 13030775 VAT No: 364828466